Help

Flash Issues:

To install Flash Player 9, pop-ups must be enabled and you must have administrative privileges.
If, after installing Flash Player 9, the site continues to request that you install the Player, look on your desktop for a Flash Player installation file, click on it and Flash Player 9 will finish installing onto your computer.

Screen Resolution Issues:

If the Community Indicators website appears too large to fit into your browser window, follow the steps below for your particular Operating System:

MAC:
Re-size window by clicking the green button in the top left corner of the window. If the entire main page of the site still cannot be seen in the browser window, try setting your screen resolution higher by following these steps: Open System Preferences, click Displays, select 1024 x 768 or higher until the entire main page can be seen inside the browser window

WINDOWS:
Try maximizing window first. If the entire main page of the site still cannot be seen in the browser window, try setting your screen resolution higher by following these steps: Minimize the browser window, right click on your desktop, click on Properties, choose the Settings tab, move the slider to 1024 x 768 or higher, click apply, then OK, maximize the browser window and the entirety of the main page of the site should now be visible

Pop-Up Window Issues:

Some buttons and links on this site are designed to open a pop-up window, if one does not appear, check the taskbar at the bottom of your screen to see if it is hidden behind other open windows, if you do not see a new window task please ensure that your browser has pop-ups enabled for the site by following the steps below for your particular browser:

Safari:  Go to the Safari Menu, if Block Pup-up Windows has a checkmark next to it, click on it to uncheck OR Click on preferences in the Safari Menu, then click on Security, and uncheck Block Pop-up Windows

Mozilla Firefox:  Click on Preferences in the Firfox Menu, click on the Content tab, click on Exceptions, type in www.communityindicators.ewu.edu, and click Allow

Netscape 7.2:  Go to the Tools menu, select Popup Manager, and click on Allow Pop-ups From This Site

IE6:  On the MSN Search toolbar click on the Blocked dropdown arrow, then click on Allow Pop-ups for this Site

IE7:  Click Tools on the Command toolbar, select Pop-up Blocker, then click on either Turn Off Pop-up Blocker (this effects the entire browser) OR click Pop-up Blocker Settings, type www.communityindicators.ewu.edu into the Address of website to allow box, click Add, and then close (this will allow pop-ups for the Indicators website only)

E-mail Issues:

The browser will attempt to open the default e-mail program when you try to e-mail from the Contact Us page, to set your default e-mail program follow the steps below for your particular browser:

Safari:  Unfortunately, Safari will not allow you to designate a default e-mail program directly from the browser - it must be down from the Mail application in Mac OSX. If you have not already changed this preference, you probably should copy the contact address into a message using your usual e-mail program.

Mozilla Firefox:  For Windows users:  You will need to go into your e-mail program and set it as the default.
For Mac users:  You will need to follow the directions in the Safari description above

Netscape 7.2:  This browser uses Netscape Mail as the default.  It may be easier to copy the contact address into a message using your usual e-mail program.

IE6 and IE7:  Click the Tools menu, click Internet Options, then click on the Programs tab, then select the e-mail program you wish to use as your default from the drop-down list for E-mail, click Apply, and then close.  If this does not work, you will have to copy the e-mail address into the e-mail program you want to use

Saving Graphs to a File:

To save a graph to a file on your computer, simply follow these steps:

Right click on the graph

Click 'Save Image'

Select a location to save the file and click ‘Save.’ DO NOT change the file name or it won’t work.*

Check the location of the file and make sure it is there.

You may now insert this picture into other documents, such as Word, Powerpoint, or any program that will allow you to insert a picture.
* If you want to change the name of the file before saving, you will have to add the extension '.png' at the end of the name, otherwise it will be lost and your computer won't know what type of file it is.

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